BigLucky Casino Privacy Policy

At Big Lucky, we respect your privacy and are fully committed to protecting the personal data you share with us. This privacy policy explains how BigLucky collects, uses, stores, and safeguards your information when you visit our website, create a Big Lucky Casino account, or use any of our services. By accessing biglucky.com, you agree to the practices described in this policy.

Who We Are

Big Lucky Casino is operated by White Star B.V., a company incorporated under the laws of Curacao with registration number 153150, having its registered address at Korporaalweg 10, Curacao. We operate under license No. OGL/2023/159/0076 issued by the Curacao Gaming Control Board. As the data controller, we are responsible for determining how and why your personal information is processed when you play at BigLucky.

Information We Collect

When you register a big lucky casino account, we collect several categories of personal information to verify your identity, process payments, and provide our services responsibly.

• We collect your name, date of birth, address, email, and phone number during registration
• We gather identity verification documents such as passports or utility bills
• We record your deposit, withdrawal, and gameplay history across our pokies, live casino, and jackpot games
• We store your Big Lucky Casino login credentials and account preferences
• We collect device information, IP address, browser type, and geolocation data
• We track your communications with our customer support team via live chat or email

How We Use Your Information

We use the data we collect for several essential purposes connected to running BigLucky Casino safely and lawfully.

• We verify your age and identity to comply with our licensing obligations
• We process your deposits and withdrawals through providers like Visa, Mastercard, Skrill, and Bitcoin
• We personalise your experience, including bonus offers, cashback promotions, and jackpot notifications
• We monitor gameplay patterns to support responsible gambling and detect fraud
• We send you account updates, promotional emails, and important notices about our services
• We use your data to respond to your enquiries when you contact biglucky login support

Cookies and Tracking Technologies

Our BigLucky platform uses cookies and similar technologies to enhance your browsing experience. We use cookies to remember your session, keep you logged in after your Big Lucky Casino login, and analyse how you interact with our slots, live tables, and tournaments. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our website.

How We Share Your Data

We do not sell your personal information. However, we may share your data with trusted third parties to operate BigLucky Casino effectively.

• We share information with payment processors to complete your transactions securely
• We provide data to identity verification and anti-fraud service providers
• We disclose information to regulatory authorities, including the Curacao Gaming Control Board, when legally required
• We work with game providers such as Pragmatic Play, Evolution, and NetEnt, who may receive limited gameplay data
• We may share data with marketing partners who help us reach players interested in big lucky slots and promotions

Data Security

We take data security seriously at Big Lucky Casino. We use encryption technologies, secure servers, and access controls to protect your personal and financial information from unauthorised access, loss, or misuse. While we implement industry-standard safeguards, no online transmission is entirely risk-free, and we encourage you to keep your BigLucky login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including regulatory, accounting, and dispute-resolution requirements. Once your Big Lucky account is closed and retention obligations have expired, we securely delete or anonymise your information.

Your Privacy Rights

Depending on your jurisdiction, you have certain rights regarding your personal data held by BigLucky.

• You have the right to request access to the information we hold about you
• You may ask us to correct inaccurate or incomplete data
• You can request deletion of your data, subject to our legal and regulatory obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can withdraw consent at any time by contacting our support team

To exercise any of these rights, please contact us at support@biglucky.com, and we will respond within a reasonable timeframe.

International Data Transfers

As Big Lucky Casino serves players across Finland, Norway, New Zealand, India, and Canada, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place whenever we transfer information internationally, in line with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect information from minors, and if we discover that a person under the legal age has registered a big lucky casino account, we will close it immediately and delete the associated data.

Third-Party Reviews and Independent Feedback

We encourage transparency, and you may find independent feedback about our platform on external review sites, including a BigLucky Trustpilot profile. Please note that we are not responsible for the privacy practices of third-party websites, and we recommend reviewing their own policies before sharing information there.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any revisions on this page, and continued use of BigLucky Casino after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, your Big Lucky bonus eligibility, or how we handle your personal data, our team is available 24/7 via live chat or email at support@biglucky.com. We are committed to addressing your concerns promptly and transparently.