BigLucky Terms and Conditions

Welcome to BigLucky Casino. These Terms and Conditions ("Terms") govern your access to and use of our website, games, and related services. By creating an account, completing a Big Lucky Casino login, or otherwise using our platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

Big Lucky is operated by White Star B.V., a company incorporated under the laws of Curacao with registration number 153150, registered at Korporaalweg 10, Curacao. We hold a valid license issued by the Curacao Gaming Control Board under license number OGL/2023/159/0076. This license authorizes us to offer casino biglucky games and related services to eligible players across our target markets, including Finland, Norway, New Zealand, India, and Canada. We launched our platform in May and continue to expand our game library and services for players worldwide.

Eligibility

To register an account with us, you must:

• Be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher
• Reside in a country where online gambling is legal and where we are permitted to offer our services
• Provide accurate, current, and complete registration information
• Not already hold another active account with us

We reserve the right to request identity verification documents at any stage of your relationship with us, and we may suspend or close accounts that fail to meet our eligibility requirements.

Account Registration and Security

When you create your BigLucky account, you are responsible for maintaining the confidentiality of your login credentials. Every Big Lucky Casino login attempt made using your username and password is considered to have been made by you personally. If you suspect unauthorized access to your account, you must notify us immediately at support@biglucky.com so that we can secure your account without delay.

We currently do not offer a dedicated BigLucky Casino app; our platform is fully accessible through desktop and mobile browsers, allowing you to enjoy big lucky slots, live tables, and jackpots directly from your device without downloading any software.

Deposits and Withdrawals

We accept a range of payment methods, including Visa, Mastercard, Bank Transfer, Paysafecard, Skrill, Bitpay, Neosurf, and select cryptocurrencies such as Bitcoin and USDT. Our minimum deposit is NZ$20, and our minimum withdrawal amount is NZ$20 for most payment methods.

Our withdrawal limits are as follows:

• A maximum of €5,000 per day (or the equivalent in your account currency)
• A maximum of €20,000 per week (or the equivalent in your account currency)
• A maximum of €50,000 per month (or the equivalent in your account currency)

We aim to process all withdrawal requests within 24 hours, though in some instances processing may take up to 48 hours. Once we approve your request, e-wallet payments are typically instant, while other payment methods may take 3-5 banking days to reach your account.

Bonuses and Promotions

From time to time, we offer promotional bonuses, including our welcome offer and periodic cashback rewards. Any Big Lucky Casino no deposit bonus, deposit match, or free spins promotion is subject to the specific terms published alongside that offer, including wagering requirements, eligible games, and time limits.

Our standard welcome offer requires a minimum deposit of $20 and carries a 35x wagering requirement on the bonus amount, which must be completed within 7 days. ecoPayz, Neteller, and Skrill deposits are excluded from qualifying for this big lucky bonus. Every promotion is limited to one claim per person, household, computer, or IP address. We reserve the right to amend, suspend, or cancel any offer at any time and for any reason, without prior notice.

Games and Fair Play

We work with leading software providers, including Play'n GO, NetEnt, Pragmatic Play, Evolution, Spinomenal, Nolimit City, and many others, to bring you thousands of pokies, live dealer tables, and progressive jackpots. All games available on our platform use certified random number generators, and we do not manipulate outcomes in any way.

We are not responsible for interruptions, delays, or malfunctions caused by your internet connection, device, or third-party software. In the event of a verified game malfunction, we reserve the right to void the affected round and adjust your balance accordingly.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools that help you manage your play, including deposit limits, self-exclusion, and time-out options. If you feel that your gambling behavior is becoming a concern, we encourage you to contact our support team or seek independent assistance from a responsible gambling organization in your region.

Prohibited Use

You agree not to:

• Use our services for any fraudulent, unlawful, or abusive purpose
• Attempt to manipulate games, bonuses, or promotions through bots, collusion, or exploitation of technical errors
• Operate multiple accounts to claim the same bonus more than once
• Access our services from a restricted or unsupported jurisdiction

We may suspend or permanently close any account found to be in breach of these Terms, and we reserve the right to withhold winnings obtained through prohibited activity.

Intellectual Property

All content on our website, including the BigLucky name, our logo, graphics, and software, is owned by us or our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any part of our platform without our prior written consent.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to Big Lucky Casino. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including losses connected to internet outages, technical failures, or third-party providers.

Changes to These Terms

We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. We encourage you to review this page regularly, as continued use of our platform after any changes constitutes your acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of Curacao. Any disputes arising from your use of our services shall be handled in accordance with the regulations set by the Curacao Gaming Control Board, our licensing authority.

Contact Us

If you have questions about these Terms, our bonuses, or your BigLucky account, our support team is available 24/7 via live chat or email at support@biglucky.com. Whether you're checking your biglucky login details, tracking a recent withdrawal, or asking about big lucky slots, we are here to help you every step of the way.